Terms of service

Terms and Conditions

These terms and conditions govern your use of our website. Please read them in full before using this website. By continuing to use this website, you confirm your acceptance of these terms. If you do not accept these terms and conditions, please do not use this website.

Website Access

1.1 It is not necessary to register with us to use most parts of this website. However, particular areas may only be accessible if you have registered.

Use of Website

1.2 This website may be used for your own private purposes in accordance with these terms and conditions.

1.3 You may print and download material from this website provided you do not modify or reproduce any content without our prior written consent.

Website Uptime

1.4 We take reasonable measures to ensure that this website is operational at all times. However, we will not be liable if the website is unavailable due to technical issues beyond our control.

1.5 Where possible, we try to give advance warning of maintenance issues that may result in downtime but are not obliged to provide such notice.

Visitor-Provided Material

1.6 Any material sent or posted to this website by a visitor shall be considered non-proprietary and non-confidential. We may copy, disclose, distribute or use such material as we deem appropriate, excluding personal data which is covered by our Privacy Policy.

1.7 You may not post or send any material to or from this website: (a) for which you have not obtained all necessary consents; (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, likely to cause annoyance or inconvenience, or contrary to UK law; (c) which is harmful in nature including, but not limited to, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details of anyone posting material in breach of clause 1.7.

Links to and from Other Websites

1.9 This website may contain links to third-party websites. These links do not imply endorsement, and you visit such websites at your own risk.

1.10 Parties wishing to link to this website must comply with the following: (a) Do not imply that we are endorsing your services or products unless agreed in writing; (b) Do not misrepresent your relationship with this website; (c) Do not link from a site containing offensive or infringing content.

1.11 By linking to this website in breach of clause 1.10, you shall indemnify us for any loss or damage resulting from such linking.

Disclaimer

1.12 We take reasonable steps to ensure that the information on this website is accurate, but we do not guarantee it.

1.13 All material on this website is provided without warranty of any kind. You use it at your own discretion.

Exclusion of Liability

1.14 We are not liable for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms limits liability for death or personal injury caused by negligence which cannot be excluded under UK law.

Shipping

1.16 Orders will be processed and delivered without undue delay, no later than 30 days after the order has been placed.

1.17 Please allow up to 7 working days for delivery after dispatch.

International Orders

1.18 Orders delivered outside the UK may be subject to import duties and taxes. You are responsible for paying these charges.

Cancellations, Returns and Refunds

1.19 You have the right to cancel your order under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1.20 The cancellation period starts when your order is placed and ends 14 days after you receive your goods.

1.21 To cancel, notify us by email or phone before the cancellation period ends.

1.22 If you have received the goods, you must retain them and take reasonable care. Return them at your cost (unless faulty) as soon as possible.

1.23 We may charge for our direct costs of recovering the goods if you fail to return them.

1.24 Refunds will be processed within 14 days of your cancellation notice, or receipt of returned goods.

1.25 You will not have the right to cancel certain goods, including: (a) Personalised or custom-made products; (b) Perishable goods; (c) Sealed items unsealed after delivery and unsuitable for return due to health protection or hygiene reasons; (d) Audio/video recordings or software unsealed after delivery; (e) Newspapers, magazines or periodicals; (f) Services related to accommodation, transport, catering or leisure where the contract provides a specific date or period.

1.26 You will lose your right to cancel if: (a) You unseal hygiene-sensitive goods; (b) You unseal software or media; (c) You combine goods after delivery so that they are inseparable.

Data Protection

1.27 Personal information is handled in accordance with our Privacy Policy and in compliance with UK GDPR and the Data Protection Act 2018.

1.28 This website uses cookies to improve your experience. By continuing to browse the site, you consent to our use of cookies. Please refer to our Cookie Policy for details.

Amendments

1.29 We reserve the right to amend these terms at any time. Changes will be posted on this page and are effective immediately.

Law and Jurisdiction

These terms are governed by English law. Any dispute shall be subject to the exclusive jurisdiction of the Courts of England and Wales.