FAQ
Frequently Asked Questions
Will I need to be in to receive my delivery?
Most orders will require a signature with the exception of lighter, smaller items sent by Royal Mail. If you think you may not be in, please add a note on your order to leave with neighbour / leave around the back etc. However, if the driver feels it is not safe or advisable to leave the goods where suggested, they will take them back to the depot.
What will happen if I'm not in to receive my delivery?
If you are not in, your order will be returned to the local delivery office or courier depot dependent on the service used. You will be able to collect the item or arrange for delivery another time. A card should be left stating that an attempted delivery was made. If you have not received your order on the day you expect it and no card is left, please contact us as soon as possible so we can follow up with carrier.
My products are faulty, what should I do?
Simply return the items to us and we will put them to the test. If we find they are faulty, we will either send out replacement products or give a full refund. Please quote your order number with the returned product and inform us by email that the items have been sent. We recommend sending the items by Recorded Delivery or other method which provides proof of posting. If the items are not received by us and you have no proof of postage, we will not be able to offer any refund or dispatch replacement items. We will refund the cost to you for returning the goods.
In some cases we may simply ask you to email a photo of the faulty products to save you having to return them.
I've changed my mind about the products, what can I do?
If you change your mind about the items simply return them to us in perfect, un-opened, re-saleable condition within 14 days and we will refund the cost of the product(s) in full. Delivery charges are not refundable.
If you wish to cancel your order of items purchased via the website prior to dispatch, we will give a full refund. However, if your order has already been prepared for dispatch there may be a charge for the cost of packing and administration.
You've sent me the wrong items, what should I do?
Firstly, please accept our apologies! Please contact us and let us know which items have been sent out incorrectly. Once we have established what items have been mistakenly dispatched, return the items to us in perfect, un-opened, re-saleable condition and we will either send out the correct products or give a full refund. Please quote your order number with the returned product and inform us by email that the items have been sent. We recommend sending the items by Recorded Delivery or some other method that provides a proof of posting. If the items are not received by us and you have no proof of posting, we will not be able to offer any refund or dispatch replacement items. We will refund the cost to you for returning the goods.